IKEA

“To create a better everyday life for the many people”, this is the IKEA vision. Our business idea is “to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them”.

We work hard to achieve quality at affordable prices for our customers through optimizing our entire value chain, by building long-term supplier relationships, investing in highly automated production and producing large volumes. Our vision also goes beyond home furnishing. We want to create a better everyday for all people impacted by our business.

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* Sales Co-worker
Increase sales by qualifying customers based on specific needs, utilizing effective selling skills to strengthen IKEA’s position as the best home furnishing store

Wage: able to discuss during the interview
Working Hours: Part Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
• Problem-solving skills and solution-based approached
• Detail Oriented
• Interest in home furnishings
• Computer aptitude
• Ability to lift 50 lbs (25 kg), fit for physical work such as pushing, pulling, lifting, bending, standing,
and walking for the majority of your shift
• Customer service orientated (friendly and helpful)
• Ability to communicate clearly, concisely and professionally
• Problem-solving skills and solution-based approached
• Detail oriented
• You are service minded and sales driven and feel motivated in working in a vibrant retail environment.
• You are flexible and open, curious and eager to learn. You enjoy working together with other people.


Your Availability & Work Week
• Open availability in the week is preferred; at a minimum, however, you must meet one of the
following:
• Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday
to Friday)
• Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to
Friday closing shifts)

Duties
• Proactive and courteous customer approach; enjoys working with the public
• Enjoys the challenge of a fast-paced, high-volume environment
• Ability to multi-task
• Strong communication and follow-up skills
• Willingness to share your knowledge and learning
• Ensure a positive shopping experience by greeting visitors, being visible and available at all times
• Provide customers with accurate product information by determining their needs, offering
solutions, alternatives and add on sales that meet these needs and contribute to your
departments’ sales goals.
• Maintain daily tasks in your department
• Assume responsibility for other tasks and projects as they occur and/or directed

* Recovery Co-worker
I contribute to the recovery and quality work in the store. I prevent unnecessary costs to assets and give products a second chance while keeping bottom-line profit and sustainability in mind. I achieve this through continuous contribution and optimization of working methods, processes and tools. I work proactively across functions and support potential improvements regarding the quality associated with IKEA products. I contribute to the KPIs and goals defined in the store business and action plan.

Wage: able to discuss during the interview
Working Hours: Part Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
- Business-minded and results-driven with a customer focus
- Experience working in a customer and commercial-oriented business
- Open to change, high level of flexibility
- High ambition to positively contribute and work in a team
- Ability to take personal initiatives
- Ability to prioritize and organize personal work duties to make the most efficient use of time available
- Creative in developing smart solutions, able to find new and more efficient ways of working
- Excellent attention to detail
- Good knowledge of the IKEA product range
- Good skilled craftsmanship
- Fluent in English (written and verbal skills)
- Understanding of Recovery’s contribution to the bottom line
- Understanding of the impact the recovery and quality work has on the IKEA growth agenda

* Open availability in the week is preferred; at a minimum, however, you must meet one of the following:
- Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
- Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Duties
- Proactive cooperation and contribution with co-workers inside and outside the department with the aim to minimize all internal damages or other costs related to IKEA products
- Take necessary action on products to give them a second chance – be an expert in repackaging and assembly
- Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store
- Support the quality of work in the store in order to constantly improve customers’ quality perception of IKEA products
- Always consider the sustainability impact when deciding when and how to recover products
- Promote a safe and respectful work environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
- Assume responsibility for other tasks and projects as they occur and/or as directed

* Food Co-worker
You are an ambassador for the IKEA store meeting and serving our many IKEA visitors. You have the customer in focus, work to support sales and give our customers a good reason to return.

Wage: able to discuss during the interview
Working Hours: Full time & Part time
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
- You are service minded and sales driven and feel motivated in working in a vibrant retail environment.
- You are flexible and open, curious and eager to learn. You enjoy working together with other people.
- If you have previous service environment experience it’s an advantage.
- You take pride in how you serve our range to customers and want to give them a tasty reason to return again and again!

* Open availability in the week is preferred; at a minimum, however, you must meet one of the following:
- Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
- Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Duties
- Keeping the customer in focus and taking action to optimize sales and convert more visitors into customers.
- Ensuring your area of responsibility is clean, tidy, attractive and inviting. You also ensure products are in perfect condition and correctly priced at all times.
- Actively learn about the products we sell, about their content, origin and other benefits. You share this knowledge with customers and colleagues.
- Actively approach customers to make them feel welcome and taking action based on their questions and feedback.
- Understanding and contributing to your department’s action plans, and supporting the goals and targets set by your manager.  Taking action to ensure safety at all times.
- Ensure efficiency and good operations following daily operational routines as set by your manager.

* Carts & Carryout Co-worker
Maintain the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen IKEA’s position as the best home furnishing store

Wage: able to discuss during the interview
Working Hours: Part Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
- Proactive and courteous customer approach
- Ability to adjust your pace of work to meet the business needs throughout the day
- Good communication skills
- Willingness to share your knowledge and learning
- Problem-solving skills
- Interest in home furnishings
- Computer aptitude
- Ability to lift 50 lbs. (25 kg) and push several carts at once

* Open availability in the week is preferred; at a minimum, however, you must meet one of the following:
- Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
- Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Duties
- Assist customers in loading merchandise into vehicles as efficiently as possible
- Ensure that the loading zone remains clear  Maintain a balanced cart flow throughout the store/home delivery areas
- Disassemble AS IS merchandise when required  Assist customers with bringing merchandise to be returned
- Report inoperable equipment to managers  Maintain outside area, ensuring inventory is fully stocked
- Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
- Use available resources to educate yourself on product features and customer interaction skills
- Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
- Assume responsibility for other tasks and projects as they occur or as directed

* Sales Expert
In this position you will provide a high level of customer service with all area product expertise and advanced selling skills. You will support the Store Commercial Calendar and store business priorities by working in and having current expert knowledge in ALL Sales Areas.

Wage: able to discuss during the interview
Working Hours: Full Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
• Proven experience working in a results driven atmosphere
• Business minded and result-driven with a customer focus
• Self-reliant with a proven ability to work as part of a team as well as independently
• Proven experience in project planning and preparation of complicated home furnishing orders or IKEA equivalent
• Active selling through understanding the customer
• Experience creating and implementing plans, setting budgets and following up on goals
• Solution oriented with both people and business
• Able to take responsibility for daily working routines
• Certified seller in all areas that require certification within 1-6 months and maintain the standard each year
• Technical Kitchen knowledge of work triangle/ work zones/ use of kitchen appliances/ basic plumbing and electrical
• Able to prioritize and organize your work
• Possess intermediate computer skills to operate IKEA selling systems, Microsoft excel and word
• Ability to train co-workers on IKEA selling systems and complex products
• Good math skills for assisting customers and analytical skills for monitoring sales
• Good understanding of your key performance indicators
• Act with urgency, able to make timely decisions
• Fluent in English (written and verbal skills)
• Proficiency in Microsoft Office applications, computer literacy
• Ability to lift 50 lbs (25 kg), fit for physical work such as pushing, pulling, lifting, bending, standing, and walking for the majority of your shift

Duties
• Acknowledge and greet customers within ten feet/30 seconds of arriving where the co-worker is working-
• Provide a high level of customer services as well as build customer relationships
• I actively approach, greet and advise customers on the best solutions in order to sell more
• I utilize specialist system product knowledge to assist customers buying complex systems or products
• I share knowledge with co-workers on Mystery Shop standards and how to achieve store goals.
• I work with multiple customers to coach them while using IKEA planning tools and providing specialist planning knowledge.
• I share knowledge with co-workers on Mystery Shop standards and how to achieve store goals
• I actively offer all the service products available in the IKEA store to help customers make informed choices which results in a better “one stop” shopping experience for them.
• I convey passion about IKEA products & services and actively learn about their features and benefits, and share this knowledge with customers and colleagues
• I actively listen to feedback from customers. Use knowledge of both the product and how the IKEA organization works, to offer solutions so that customers leave the store with a positive impression
• I ascertain the Kitchen customer’s stage within the buying process and work with them accordingly using Service Products to support them in the buying process.
• I can support a customer through all stages of the buying process and advice and sell all IKEA product & service products
• I confidently answer basic plumbing and electrical questions
• I utilize specialist system product knowledge to assist customers buying complex systems or products
• I share knowledge with co-workers on Mystery Shop standards and how to achieve store goals
• I work with multiple customers to coach them while using IKEA planning tools and providing specialist planning knowledge
• Service products available in the IKEA store to help customers make informed choices which results in a better “one stop” shopping experience for them.
• I convey passion about IKEA products & services and actively learn about their features and benefits, and share this knowledge with customers and colleagues
• I assist Customer Relations in dealing with escalated customer service (SAMS) calls, using product knowledge to answer customer questions
• I partner with the Shop Commercial Team to improve range presentation to ensure it appeals to our local customers and encourages them to buy more
• I demonstrate advanced knowledge of top selling products: Top 30, 3 Aces and a King, so they are available, clearly communicated and displayed at all times. Promote alternative products when they are unavailable.
• I assist in collecting information on local competition to promote IKEA products in ways that best show IKEA’s competitive advantage to customers
• Support and educate co-workers to provide the customer with a positive sales and service product experience that responds to customer in a knowledgeable, friendly and professional manner
• I am responsible for my own development and look to my manager for support in improving my competences • I actively participate in programs and procedures that drive sales, trainings and debriefs