IKEA

“To create a better everyday life for the many people”, this is the IKEA vision. Our business idea is “to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them”.

We work hard to achieve quality at affordable prices for our customers through optimizing our entire value chain, by building long-term supplier relationships, investing in highly automated production and producing large volumes. Our vision also goes beyond home furnishing. We want to create a better everyday for all people impacted by our business.

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* Sales Co-worker
Increase sales by qualifying customers based on specific needs, utilizing effective selling skills to strengthen IKEA’s position as the best home furnishing store

Wage: able to discuss during the interview
Working Hours: Part Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
• Problem-solving skills and solution-based approached
• Detail Oriented
• Interest in home furnishings
• Computer aptitude
• Ability to lift 50 lbs (25 kg), fit for physical work such as pushing, pulling, lifting, bending, standing,
and walking for the majority of your shift
• Customer service orientated (friendly and helpful)
• Ability to communicate clearly, concisely and professionally
• Problem-solving skills and solution-based approached
• Detail oriented
• You are service minded and sales driven and feel motivated in working in a vibrant retail environment.
• You are flexible and open, curious and eager to learn. You enjoy working together with other people.


Your Availability & Work Week
• Open availability in the week is preferred; at a minimum, however, you must meet one of the
following:
• Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday
to Friday)
• Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to
Friday closing shifts)

Duties
• Proactive and courteous customer approach; enjoys working with the public
• Enjoys the challenge of a fast-paced, high-volume environment
• Ability to multi-task
• Strong communication and follow-up skills
• Willingness to share your knowledge and learning
• Ensure a positive shopping experience by greeting visitors, being visible and available at all times
• Provide customers with accurate product information by determining their needs, offering
solutions, alternatives and add on sales that meet these needs and contribute to your
departments’ sales goals.
• Maintain daily tasks in your department
• Assume responsibility for other tasks and projects as they occur and/or directed

* Goods Flow Co-worker
Provide accurate and efficient handling of merchandise in the warehouse areas resulting in increased sales and profitability at the lowest possible cost and to secure IKEA as the best home furnishings store in the local market

Wage: able to discuss during the interview
Working Hours: Part Time Position
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
- Enthusiastic about work and working with others in a team.
- Able to prioritise and organise your own work to make efficient use of time.
- Good personal discipline, a flexible approach to work, and enjoy change.
- Self-directed, takes initiative.  Able to work during the early hours of the day.
- Able to lift 50 lbs (25 kg), fit for physical work such as pushing, pulling, lifting, bending, standing, and walking for the majority of your shift

*Your Availability & Work Week

Open availability in the week is preferred; at a minimum, however, you must meet one of the following:
o Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
o Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Scheduling for Goodsflow Co-workers:
o Shift times may begin as early as 1:00am
o Receiving between 1:00am to 2:00pm
o Replenishment between 3:00am to 11:00am
o Full Serve Warehouse between 6:00am to 12:00am
o It must be noted that scheduling will occur outside these hours based on the needs of the business
o The operational hours for Goodsflow may also change based on the needs of the business

Duties
- Goodsflow I co-worker supports Replenishment, Receiving or Full Serve areas
- Handling goods, e.g. unloading, internal transportation in the store, replenishing stock, picking goods from the warehouse for handing out to customers, using the correct equipment in a safe and efficient way to minimize damage to stock and equipment.
- Working together with your co-workers to keep the store fully stocked with the right goods for store opening as well as continued operation during the day.
- Working proactively to maintain the safety and security of your areas of responsibility for customers and co-workers.
- Working together with your co-workers to improve the shopping experience of our customers in order to generate more sales.
- Implementing agreed processes, working methods and procedures, including IT systems and techniques.

* Food Co-worker
You are an ambassador for the IKEA store meeting and serving our many IKEA visitors. You have the customer in focus, work to support sales and give our customers a good reason to return.

Wage: able to discuss during the interview
Working Hours: Full time & Part time
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
- You are service minded and sales driven and feel motivated in working in a vibrant retail environment.
- You are flexible and open, curious and eager to learn. You enjoy working together with other people.
- If you have previous service environment experience it’s an advantage.
- You take pride in how you serve our range to customers and want to give them a tasty reason to return again and again!

* Open availability in the week is preferred; at a minimum, however, you must meet one of the following:
- Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
- Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Duties
- Keeping the customer in focus and taking action to optimize sales and convert more visitors into customers.
- Ensuring your area of responsibility is clean, tidy, attractive and inviting. You also ensure products are in perfect condition and correctly priced at all times.
- Actively learn about the products we sell, about their content, origin and other benefits. You share this knowledge with customers and colleagues.
- Actively approach customers to make them feel welcome and taking action based on their questions and feedback.
- Understanding and contributing to your department’s action plans, and supporting the goals and targets set by your manager.  Taking action to ensure safety at all times.
- Ensure efficiency and good operations following daily operational routines as set by your manager.

* Customer Experience Team (Greeter) Co-Worker
I am a highly engaged co-worker who is committed to building and retaining a long-lasting relationship with new and existing customers in a multi-channel retail environment by:

• Valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits.
• Understanding customer motivation and expectations and playing an active role in turning them into commercial opportunities.
• Ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
• Supporting customers by being a friendly and helpful co-worker providing information, knowledge, and specialist advice for the customer needs – this drives sales and builds loyalty to the IKEA brand.

Wage: able to discuss during the interview
Working Hours: Full time & Part time
Working Place: 3320 Jacombs Rd, Richmond, BC V6V 1Z6

Requirements
• Energy and enthusiasm from being service-minded and truly keeps the customer in focus
• Confidence in approaching and talking to people in a friendly manner, empathizes with customers’
needs and strives to find the best solutions
• Ability to prioritize and organize own work to make efficient use of time available
• Comfortable with many technology platforms, including computers, tablets, and mobile devices
(Apple & Samsung familiarity a must); proficient in using, navigating, and demonstrating mobile
apps)
• Good personal discipline and work ethic
• A flexible approach/open to change
• Good attention to detail
• Good at quickly building rapport
• Self-reliant and motivated with a proven ability to work as part of a larger team
• Ability to use and take personal initiative
• Assertive and able to remain calm and controlled when faced with emotional customers under
stressful times
• Fluent in English (written and verbal skills); multiple language fluency and proficiency preferred
• Interest in home furnishings, people’s life at home, and the IKEA range
• Personal values reflect the IKEA values
• Enjoys working in a fast-paced, future-oriented, multi-channel retail environment

Your Availability & Work Week
• Open availability in the week is preferred; at a minimum, however, you must meet one of the
following:
o Open availability to work both Saturdays and Sundays, and at least one (1) full weekday
(Monday to Friday)
o Open availability to work both Saturdays and Sundays, and at least two (2) weeknights
(Monday to Friday closing shifts)

Duties
• Ensure a positive shopping experience by actively greeting all visitors, being visible, friendly and knowledgeable about the IKEA store
• Offer information and anticipate visitors’ needs by asking the right questions and advising them on the best solutions for an enjoyable shopping experience. For example:
o Provide visitors with the necessary shopping tools (yellow bags, maps/shopping lists, pencils, measuring tapes, etc.)
o “How to Shop” information for first-time visitors
o Support with Customer Guidance in the store
o Family Friendly services for those shopping with children
• Promote the use of digital shopping tools available to visitors including the mobile app, IKEA.ca, and Wi-Fi. Offer assistance to visitors wishing to use these tools, but may need extra help.
• Collect information relating to customer shopping trends and behaviors to share with store partners.
• Educate visitors on all services and service products available to help in making informed choices and thereby creating a seamless shopping experience.
• Actively promote and inform visitors on current commercial events including Sales events, activities, time restricted offers, Family offers, etc.
• Gather and record the most frequently asked questions in the entrance area to gain insight to where visitors may be confused or require further assistance.
• Ensure a safe working and shopping environment for both co-workers and visitors by maintaining basic actions and reporting any safety hazards, concerns and/or suggestions for improvements.
• Assume responsibility for other tasks and projects as they occur.