Fairmont Waterfront Hotel

No two days at Fairmont Hotels & Resorts have ever been the same.

We are thrilled to embark on an exciting new chapter as our luxury brand and unrivaled collection of iconic hotels join AccorHotels Group, one of the world’s largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world! We encourage you to visit www.jobs.accor.com to learn more!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise:

Turning moments into memories for our guests.

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* Guest Attendant
First impressions are everything! As a Guest Attendant with Fairmont Waterfront you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our Guests experience will ensure their return.

* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
• Ability to work shift work, primarily evenings and weekends
• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
• Consistently offer professional friendly and engaging service
• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow departmental policies and procedures and service standards
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

* Room Attendant
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
• Consistently offer professional, friendly and engaging service
• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, turndown service
• Sign in and out working devices, tools and equipment
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow departmental policies and procedures and service standards
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Be flexible to working hours
• Other duties as assigned

* Sous Chef
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
• Previous leadership experience in the culinary field required
• Journeyman’s papers or international equivalent required
• Diploma or Certification in a culinary discipline preferred
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Lead and supervise the quality and quantity of the food offered, as well as coordinate the production as it relates to all banquets
• Review all banquet event orders to ensure all menu items and set-ups are prepared
• Conduct daily shift briefings to Colleagues
• Assist in the development of new banquet offerings and displays
• Follow payroll costs and productivity within budgeted guidelines
• Provide training for new Colleagues
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

* Guest Service Agent
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Hospitality Diploma is an asset
- Must be flexible in terms of working hours
- Must have the ability to handle cash effectively and accurately

Physical aspects of the position include but are not limited to the following:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

* Concierge Agent
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- A minimum of two years guest service experience required
- Extensive knowledge of the hotel and surrounding areas
- Knowledge of Opera System, Word, Excel, WordPerfect an asset
- Bilingualism required
- Must be able to function efficiently in a non-supervised environment

Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Frequent standing and walking throughout shift

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Provide courteous and professional service at all times
- Provide accurate information about activities and dining in the hotel and area
- Offer assistance to all guests in making reservations and arrangements for travel, dining and activities
- Liaise with regional concierge desk staff
- Prepare special billing, flower order and room service order forms
- Be responsible for a personal cash float
- Inform staff and guests of activity/dining opening/closing and seasonal changes
- Collect and distribute faxes during day business hours
- Maintain good working relations with local businesses, restaurants and other hotel departments
- Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
- Providing informative and interesting hotel tours as required
- Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
- Other reasonable duties as assigned

* Royal Service Agent
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Consistently offer professional, friendly and engaging service
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes.
- Assist all external and internal callers and redirecting when necessary
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments, in particular Front Desk, Reservations and Concierge.
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel and the village.
- Take reservations for Food and Beverage outlets as well as book Golf Tee times (seasonal)
- Compile, amend and review operational reports for the Executive Committee
- Take ownership of the hotel’s main common email inbox
- Have full working knowledge of the hotel’s emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

* Banquet Server
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
- A minimum of one-year experience (in the last five years) in a similar environment or 1 year experience (in the last five years) as a Server in an upscale or high volume establishment that clearly demonstrates the skills required for plate service
- "Serving It Right" and "Food Safe" certificates
- Fluency in the English language, both written and verbal
- Thorough knowledge of wines, cocktails and menu terminology
- Excellent organizational skills
- A high level of responsibility and commitment
- Ability to thrive in a fast paced environment that demands independent decision-making
- Polished demeanour, Impeccable grooming and presentation

Physical ability to perform the requirements of the job, including:
- Standing/walking for extended periods of time
- Lifting and carrying heavy trays

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Follow proper Sequence of Service and Standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French)
- Interact clearly, courteously, professionally with guests, colleagues and management team to ensure guests receive excellent guest service.
- React to additional guest requests in a positive, professional and timely manner
- Set function tables: polish cutlery, check glassware, place tableware, to an accurate and consistent standard, prior to guest arrival
- Organize station for food service and serve food and beverage
- Greet and seat guests upon their arrival
- Understand menu and banquet event details prior to function and answer questions as required regarding the function and food and beverage
- Follow proper cleaning standards and debussing procedures
- Ensure equipment is returned to appropriate storage, laundry and kitchen locations
- Maintain tidy, clean, safe workspace and equipment

* Assistant Server
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
• Previous work experience in a restaurant/food and beverage setting
• Excellent interpersonal skills and a team player attitude
• Smart Serve training program certification an asset
• Must be age of majority to serve alcoholic beverages
• OTEC certificate an asset
• Flexibility with shifts of the Restaurant and Lounge dependent on business demands
• Willingness to learn new concepts and ideas
• Smart Serve Training Certification
• Experience working in Union Environment
• Must be willing to work varying shifts

Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
• To promote and maintain a positive working relationship at all times with all the Colleagues
• To report for duty punctually, in full uniform according to appearance and grooming standards
• To have a full understanding of the food offering in the outlet and be proficient in explaining each dish to the guest.
• To demonstrate a complete understanding of policies, procedures and set service standards as outlined in the Royal York Colleague Handbook and Resource Guide
• To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
• To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
• To follow all of safety and sanitation policies when handling food and beverage
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
• To understand how to operate all the equipment used in the outlet
• To fully understand and follow the hotel’s recycling program and procedures
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to quality service delivered in the restaurant.

* Cook 1
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Minimum 3-4 years cooking experience in a minimum of two different kitchen departments i.e. garde manger, banquets, a la carte, breakfast etc.
- Valid Health & Safety Certificate
- Experience in a luxury hotel with comparable service and standards an asset
- Red Seal Certificate (Journeyman’s papers) or Recognized International Equivalent
- Excellent interpersonal and communication skills
- Aspires to become a Sous Chef with Fairmont Hotels and resorts

Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling
- Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Review the daily production sheets with the Chef de Partie/Sous Chef and prepare the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.
- Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met
- Keeps work station clean and organized including fridge’s/freezers, countertops and stove tops
- Ensures that station opening and closing procedures are carried out to standard
- Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food in order to reduce food cost expense.
- Will operate all kitchen equipment and conduct themselves with safety in mind at all times
- Ensures that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
- Report any and all deficiencies in kitchen equipment functionality and quality of food products to chef de partie/ Sous chef in a timely fashion
- Assumes responsibility for the basic operations of his/her station for short periods when required in the absence of the chef de partie
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
- Adhere to all environmental policies and programs as required.
- Other reasonable duties as assigned.

* Cook 2
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Previous experience in the culinary field required
- Journeyman’s papers or international equivalent an asset
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Available to work weekends and shift work including holidays

Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling
- Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Prepares the necessary food items as directed by the Chef de Partie/Sous Chef in accordance with standards and in a timely and efficient fashion to ensure that there is no interruption to guest service.
- Adheres to standardized recipes and specifications in order to maintain consistency and ensure all standards are met
- Keeps work station clean and organized including fridge’s/freezers, countertops and stove tops
- Ensures that station opening and closing procedures are carried out to standard
- Keeps overproduction and food waste to a minimum in order to reduce food cost expense.
- Will operate all kitchen equipment and conduct themselves with safety in mind at all times
- Ensures that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
- Report any and all deficiencies in kitchen equipment functionality and quality of food products to Chef de Partie/ Sous Chef in a timely fashion
- Complete other job related duties as assigned by your supervisor

* Cook 3
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- 1 year previous experience in the culinary field is required
- BC Food Safe Certificate is required upon commencement of employment
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous experience in the Culinary field required
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities

Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling
- Occasional ascending or descending stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Assist in the preparation and service of all food items for a la carte andor buffet menus according to hotel recipes and standards
- Support & Motivate kitchen colleagues
- Actively share ideas, opinions & suggestions in daily shift briefings
- Daily checks of all mis en place to ensure freshness & quality standards
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Have full knowledge of all menu items, daily features and promotions
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned

* Fairmont Gold Attendant
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all Fairmont Gold service standards are followed
• Provide service in the Gold Lounge and ensure menu and food presentation is in keeping with Fairmont Gold standards
• Develop and maintain strong Guest relationships to ensure Fairmont Gold loyalty
• Assist guests regarding hotel facilities in an informative and helpful way
• Provide exceptional Concierge information to our Guests about local and area attractions
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

* Restaurant Server
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Previous Food & Beverage service experience required
- Previous Point of Sale System experience preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position(include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Frequent kneeling, pushing, pulling, lifting

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
- Consistently offer professional, friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all beverage lists
- Deliver food and beverage in a timely and accurate manner
- Pick up orders efficiently from the kitchen
- Check outgoing orders for quality and accuracy of set up
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Might include one month rotation of overnight shifts
- Other duties as assigned

* Chef De Partie
* Wage: We can review with candidates depending on position
* Working Hours: Depends on individual positions

Requirements
Qualifications:
- Previous experience in the Culinary field required
- DiplomaCertification in a Culinary discipline an asset
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

English – required
Other languages - Optional

Duties
Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily shift briefings
- Ensure all kitchen Colleagues are aware of standards and expectations
- Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
- Continually strive to improve food preparation and presentations
- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned