Sheraton Vancouver Wall Centre Hotel

Since opening its doors in 1994, The Sheraton Vancouver Wall Centre Hotel has set a new level of standards and service in the beautiful city of Vancouver.

The Sheraton Vancouver Wall Centre Hotel's team members are dedicated to providing guests with exceptional service and uncompromising quality and value. This dedication to quality can be seen in the physical properties of the hotel itself: located in the heart of the city, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world.

The most important asset of The Sheraton Vancouver Wall Centre Hotel is a team of hotel professionals. Exceptional service and comfort of the hotel guests is being achieved through the combined effort of all team members.

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* Communications Agent
* Wage: Negotiable
* Working Hours: Flexible hours including early mornings, late nights and overnight shifts
* Working Place: 1088 Burrard Street, Vancouver, BC V6Z 2R9

Requirements
- Must be able to speak, read, write and understand English - communicating effectively, both written and verbally
- Must be able to assist guests with their concerns maintaining professional standards and problem solve effectively - performing professionally and politely under pressure
- Must have the ability to communicate with guests over the telephone in a confident and pleasing manner under a variety of situations
- Must be able to operate efficiently in a multi-task, extremely busy environment-
- Must possess basic computer skills
- Must be able to work flexible hours including early morning, late nights and overnight shifts
- Must be able to work at a desk for up to 7 hours at a time
- Previous Guest Service experience is an asset
- Requires writing, standing, sitting, walling, repetitive motions, listening and hearing ability and visual accuracy
- Must be a team player but able to work independently

Duties
- Answering all calls directed to the guest service desk
- Assisting our guests with questions and concerns
- Solving guest’s problems and defects, offering compensation according to guidelines
- Entering all requests and defects in the StarGuest system
- Answer all calls using guest’s name and an established script. Assist guest with voice mail and messages
- Direct all telephone calls to their appropriate destination in a timely, efficient and accurate manner
- Follow wake-up call procedures to make sure every request is completed on time.
- Handle the tasks of the hotel communication centre involving using the radio system to relay messages to hotel staff in many departments
- Execute emergency procedures and security procedures
- Assis the front office team as required

* Room Attendant
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
- Must be able to speak, read, write and understand English. Requires good communication skills, both verbal and written
- Must feel comfortable in speaking with guests and capable of helping them with information
- Must possess computer skills and knowledge
- Working knowledge of applicable sanitation standards
- Must project a confident attitude and friendly personality
- Must be able to stand and exert well-paced mobility for up to 4 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis
- Requires manual dexterity to use and operate all necessary equipment

Duties
- Provide turndown service to required guestrooms in accordance with established standards
- Clean remaining unmade rooms per standards as directed. May be required to refresh others and/or replenish supplies
- Serve as runner to guestrooms to deliver items as requested by the guests
- Maintain work area, tools and equipment in a clean, organized and safe condition.
- Report any service discrepancies to the appropriate manager or supervisor to resolve where possible
- Report any safety or security discrepancies to the appropriate manager or supervisor
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
- Assist other housekeeping employees in maintaining clean and organized work and public areas
- Attendance at all scheduled training sessions and meetings is required

* Guest Service Agent
* Wage: Negotiable
* Working Hours: Part-time & Full-time & Overnight
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
- Previous Guest Service experience in a large hotel.
- Able to work flexible hours, including overnight shifts.
- Must possess excellent communication and guest service skills, both verbal and written.
- Must be able to fluently speak, read, write and understand English.
- Able to maintain professional standards while multi-tasking in an extremely busy environment.
- Excellent knowledge of the city, including local events, restaurants, shopping and attractions.
- Able to communicate with guests in a confident and pleasing manner in a variety of situations.
- Must be able to operate efficiently and multi-task in an extremely busy environment.
- Must possess basic computer skills.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Must be a team player but able to work independently.
- Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Duties
The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.

The successful candidate must have a friendly, smiley and welcoming attitude. The Guest Service Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. The candidate must be extremely knowledgeable of all Hotel information such as: hotel outlet hours of operation, local attractions, rate structuring and guest related events such as conventions and meetings.

Each new agent is required to work the overnight shifts. The Guest Service Agent - Night Audit is responsible for the reconciliation and completion of all daily Desk Agents' work. Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required. The candidate for this role will be organized and self -motivated. Along with the accounting functions of the role, the Night Audit Agent may also provide guest services to guests during the overnight hours, handling and helping to resolving issues as they arise.

The successful candidate will have excellent grooming and personal presentation, a friendly personality and a "can do" attitude. A minimum of one year previous hotel experience is preferred but not required. The candidate must possess excellent customer service and communication skills, both verbal and written. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.

* Host / Hostess
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
- Must possess excellent customer service and communication skills, both verbal and written and a "can do" attitude
- Minimum of two years' experience in a customer service role is required
- Must be able to speak, read, write and understand English, a second language is an asset
- Must possess good computer skills
- Must have or be willing to obtain Serving it Right Certification and FoodSafe Level 1
- Must have the ability to communicate with guests over the telephone in a confident and pleasing manner in a variety of situations
- Must be able to operate efficiently and multi-task in an extremely busy environment

Duties
- Greet and welcome every guest, show them to their table and present menus and features of the day
- Make sure all menus are clean, complete and updated
- Make sure the entryway is clean and welcoming
- Handle the reservation book; take incoming telephone calls, note reservations and special requests by guest
- Check with Manager about the reservations for the night and the next day as well as special groups in house
- Plan out the seating chart and organize the reservations, call guests to confirm their reservation
- Make sure the Server is aware when they get assigned a new table
- Say good-bye to all guests. Check to see that everything was wonderful. The Host / Hostess not only makes the first impression on a guest when they arrive at our establishment, but also the last. Invite our guests back to the Cafe One and let them know of future events planned
- Attend team meetings as required
- Any other duties assigned by the F&B Outlets Manager and Supervisor

* Second Cook - Banquet Kitchen
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard Street, Vancouver, BC V6Z 2R9

Requirements
- Red Seal Certification is considered an asset
- Must have Food Safe Certification
- Ability to obtain and or maintain any provincial and federal licenses, certificates and permits
- second Cooks, ideally, but not ultimately, are required to have a minimum of three (3) years experience in comparable 4 diamond hotels or restaurants
- Completion of a recognized culinary program
- Must be able to speak, read, write and understand English, a second language is an asset
- Must be able to work / opening shift / mid shift / closing shift
- Must have strong communication skills, both verbal and written
- A neat, clean, well groomed appearance as per hotel standards
- Must be able to lift / carry up to 25kg

Duties
- Prepare all aspects of the food production for The Apron & Room Service, according to hotel standards and sanitation practices
- Prepare food items for customers using a quality pre-determined method in a timely and consistent manner with the minimum of wastage possible
- Practice sanitation and safety daily to ensure total customer satisfaction
- Daily cleaning and inventory of walk in, storage and refrigerators for stock rotation cleanliness
- Ensure all equipment in work area is properly cleaned after every use
- Report any equipment in need of repair to Chef immediately
- Perform other duties as necessary and assigned by Chef
- It is the responsibility of the associate to check their schedule

* Steward
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
Physical Demands:
- Must be able to lift/carry up to 25kg on a regular and continuous basis.
- Must be able to push and pull carts and equipment weighing up to 100kg on a regular and continuous basis.
- Must be able to work in varying temperature environments ranging from -18 degrees Celsius to 40 degrees Celsius.
- Must be able to walk/stand for up to 4 hours in length.
- Subject may be exposed to elevated noise levels.
- Requires manual dexterity to fulfill cleaning duties as well as to operate all necessary equipment.
- Must be able to exert well-paced ability to reach the other departments in a timely fashion.

Qualifications:
- High school or equivalent education is preferred
- Ability to obtain and or maintain any provincial and federal licenses, certificates and permits
- Food Safe Certified
- Hotel and restaurant experience and asset
- Must be able to speak, read, write and understand English. A second language is an asset
- Must have strong communication skills, both verbal and written
- Must be able to work varying shifts
- All employees must maintain a neat, clean and well-groomed appearance as per hotel standards

Duties
- Work on the dish line washing dishes to ensure that all procedural, quality control and safety standards are met.
- Do inventory on chemicals, china, glassware, silverware and dishware.
- Report all maintenance, damages and any issues with hotel to lead steward.
- Ensure clearing stations are set up and ready for functions.
- Make sure that dish washing areas and stewarding office is always organized and clean.
- Communicate with Chefs to ensure they have everything they need for events.
- Must carry radios and answer calls at all times.
- Communicate with stewards, lead steward, main kitchen and banquets concerning events.
- Clean and sanitize all china, glassware, silverware, flatware, pots and pans in the hotel.
- Ensure restaurants and banquet kitchens have requisite amounts of the above to properly service the customers in a clean and ordered manner.
- Responsible for the proper sanitation and cleanliness of all kitchen and food prep areas, including cooking equipment, preparation areas and dishwashing areas.
- Regular attendance and conformance with hotel standards is essential.
- Assist the culinary team during any special request or priorities as requested by the Executive Chef or Sous Chefs. This may include preparation of food items.

* Restaurant Server
* Wage: Negotiable
* Working Hours: Flexible hours including early mornings, late nights and overnight shifts
* Working Place: 1088 Burrard Street, Vancouver, BC V6Z 2R9

Requirements
- Minimum of two years' experience in a customer service role is required
- Must be able to speak, read, write and understand English, a second language is an asset
- Must have strong communication skills, both verbal and written
- Micros knowledge is an asset
- Must have Serving it Right Certification
- Must have FoodSafe Level 1 Certification
- Basic Knowledge of Food and alcoholic beverages
- Must have a flexible schedule and be available to work early mornings, evenings, weekends and holidays
- Must be able to bend, stoop, squat, and stretch to fulfill a variety of opening or closing duties
- Must be able to stand and exert wee-paced mobility for up to 4 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis
- Requires manual dexterity tto use and operate all necessary equipment

Duties
- Take orders for and serve all food and beverage requests, clear tables during service. Control guest checks and secure proper payment
- Ensure station and table set-ups are complete and perform various side duties as assigned by the F&B Manager
- Maintain proper condition and cleanliness of dining areas and servicing equipment
- Ensure that meals are being served in a professional and timely manner
- Participate in all supportive functions as needed, by providing direct service to guest, including but not limited to serving tables, bussing tables, seating guests and general duties
- Follow duties list and any other duties added by the F&B Outlets Manager and Assistant Manager
- Follow Hotel's policies, procedures, adhere to appearance standard memo and any other memos from management

* Bell Attendant
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
- Must be able to speak, read and write English, a second language is an asset.
-Must have valid class 5 British Columbia driver’s license and clean drivers abstract.
- Must possess exceptional communication skills.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to lift up to 75 lbs. on a regular and continuous basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis.
- Knowledge of Vancouver and its attractions.

Duties
- Warmly welcome and assist guests to and from their room, assisting with luggage when necessary.
- Inform guests of in-room amenities.
- Inform guests of all safety features offered in and around their room.
- Promote the hotel outlets and facilities.
- Promote the Marriott Rewards program with our guests.
- Load and unload bags into guest vehicles and tour buses.
- Park vehicles in the absence of Valet.
- Must maintain a clean and professional personal appearance.
- Maintain an organized, clean and orderly lobby and courtyard areas
- Act as a first point of contact for concierge questions about the hotel and its surrounding attractions.
- Deliver packages, faxes, mail and complete room checks in a quick and timely manner.
- Other duties as assigned by the Lead Bell Person or Manager on Duty.
- Must be available to work overnight shifts.
- Must be available to work weekends.

* Banquet Server
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
• Must possess outstanding, pro-active guest service skills, pride for the city of Vancouver, a professional presentation and excellent communication and interpersonal skills.
• Must have a flexible schedule and be available for early morning starts and late night finishes.
• Must have Serving it Right certification.
• Must have Food Safe Level 1 valid within 2 years.
• Friendly, enthusiastic, and have a sales-oriented personality.
• Work well under pressure and as part of a professional team.
• Must be fluent in English, a second language is an asset.
• Previous food and beverage experience in a high volume establishment.
• Must possess strong food, beverage and wine knowledge.
• A good physical condition, as this position requires constant walking, standing, bending and lifting.
• Must be able to lift at least 30 lbs. often.

Duties
• Serve food and beverage items.
• Set up all function rooms prior to guest arrival.
• Clear tables and return equipment to their respective areas.
• Gather all equipment necessary to service a function and maintain a clear and immaculate service corridor.
• Move any tables and chairs as assigned.
• Inform supervisor of any problems or complaints.
• Proper handling of all equipment, i.e. Props, glassware etc. ensuring proper storage after use.

* Third Cook
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
- High school or equivalent education is required.
- Must be Food Safe Certified.
- Completion of a recognized culinary program highly recommended.
- Ability to obtain and or maintain any provincial and federal licenses, certificates and permits.
- Hotel and restaurant experience an asset.
- Must be able to speak, read, write and understand English, a second language is an asset.
- Must be able to work varying shifts.
- Must have strong communication skills, both verbal and written.
- Must be able to lift/carry up to 25kg
- All employees must maintain a neat, clean, well-groomed appearance as per hotel standard

Duties
- Prepare all aspects of the food production for banquets, according to hotel standards and sanitation practices.
- Prepare food items for customers using a quality pre-determined method in a timely and consistent manner with the minimum of wastage possible.
- Practice sanitation and safety daily to ensure total customer satisfaction.
- Daily cleaning and inventory of walk in, storage and refrigerators for stock rotation and cleanliness.
- Ensure all equipment in work area is properly cleaned after every use.
- Must be able to work in varying temperature environments ranging from -18 degrees Celsius to 40 degrees Celsius.
- Must be able to walk/stand to up to 4 hours in length.
- Report any equipment in need of repair to Chef immediately.
- Perform other duties as necessary and assigned by Chef.
- It is the responsibility of the associate to check their schedule.

* Banquet Porter
* Wage: Negotiable
* Working Hours: Full time & Part time available
* Working Place: 1088 Burrard St, Vancouver, BC V6Z 2R9

Requirements
• Excellent guest service skills are required.
• Must be available for early morning starts and late night finishes.
• Living Downtown or having a vehicle is an asset.
• Must have Serving it Right Certificate.
• Must have Food Safe Level 1
• Must be able to speak, read, write and understand English, a second language is an asset.
• Must have strong communication skills, both verbal and written.
• Constant walking and standing is required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on regular and continuous basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis.
• Computer skills, including knowledge of Microsoft Office product and Delphi an asset

Duties
• Set up all function rooms according to instructions and standards.
• Communicate with the Lead Porter and Banquet Managers to ensure that set ups are completed accurately and in a timely manner.
• Maintain proper care, movement, and storage of all equipment used by the Banquet department.
• Maintain and control all meeting room supplies such as mints, pens etc.
• Service all meeting rooms while meeting all Banquet standards.
• Upon guest request, locate and deliver convention material to designated locations.
• Maintain control, inventory and delivery of boxes and materials arriving for meeting rooms.
• Ensure proper communication within the Banquet team, and to other departments ie. Engineering, to prevent or overcome any challenges or obstacles to ensure great banquet service.
• Will be required to act as a banquet server during busy periods.
• All other duties as assigned by the Banquet Managers or Lead Porters.