Hyatt Regency Vancouver

Hyatt is a leading global hospitality company guided by its purpose – to care for people so they can be their best. With more than 160,000 colleagues across more than 70 countries, our culture is one that empowers every person to be their best, and such genuine connection inspires how we care for each other and for our guests. Our global teams are a mosaic of diverse cultures, ethnicities, genders, ages, and abilities that reflect the world we serve. We care for our colleagues with benefits and perks including travel perks, work-life benefits, training and upskilling opportunities, and personal wellbeing initiatives.

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* Assistant Food & Beverage Manager
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Requirements
Qualifications :
• Must have at least two (2) year's progressive food and beverage experience
• Must have Serving It Right and Food Safe certificate
• Must be able to work various shifts including weekends and holidays depending on business needs
• Must be able to work and communicate with a diverse group of individuals and guests
• Must have a clear and concise written and verbal communication skills
• Must have excellent people and coaching skills
• Must have proven leadership skills and be able to make sound and quick decisions
• Previous experience in Micros and Open Table system is preferred
• Must be able to multi-task and prioritize various duties
• Must be able to provide excellent service in a fast paced and busy environment
• Previous experience in a unionized environment is preferred
• Previous hotel operations experience is an asset

Duties
Duties include but not limited to:

• Ensuring the efficient running of the Food and Beverage outlets’ program are in line with Hyatt's Corporate Strategies and brand standards
• Assist in scheduling teams in accordance to the Collective Agreement
• Coaching and counseling employees to reflect Hyatt service standards and procedures
• Follow up on established training steps
• Regularly ensure guest expectations are met and receive feedback through continuous guest interaction
• Plan and execute specialty parties
• Conduct pre-shift meetings with associates
• Staffing and training of staff
• Provide assistance to other department managers

* Front Office Host
The Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular Front Office Host.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host.

Starting wage for this position is $20.55 per hour, after 6 months wage is $23.98 per hour, and after 1 year wage is $27.40 per hour.

Requirements
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Must have a true desire to satisfy the needs of others in a fast paced environment
• Must be available to work various shiftsESPECIALLY Fridays, Saturdays and Sundays and holidays (mornings, afternoons andgraveyard shifts)as required by business needs
• Must have the ability to stand for long periods of time
• Must possess refined and professional verbal and written communication skills
• Must be able to multi-task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have previous customer service experience
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to):
• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

Duties
Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a FrontOffice Host.

* Server - Beverage
Servers-Cocktail/Beverage are responsible for submitting and presenting guest beverage selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are keys to creating the guest experience.

Individual must be available for flexible shifts; dinner shifts (up to 2:00AM). Must be available to work various shifts including weekends and holidays.

Starting wage for this position is $16.61 per hour plus gratuities, after 6 months wage is $19.38 per hour plus gratuities, after 1-year wage is $22.15 per hour plus gratuities.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications:
• Must have BC Serving It Right certificate
• Must have Food Safe Level 1 certificate
• Must be available to work various shifts which include weekends and holidays depending on business needs
• Must have previous customer service experience
• Must have at least one year serving experience in a hotel, restaurant or pub setting
• Must have good upselling skills
• Previous cash handling experience preferred
• Knowledge and previous experience with POS Micros system is preferred
• Must have refined and professional communication skills at all times
• Knowledge of a second language is an asset
• Must be able to adapt to a diverse environment
• Must be an excellent team player and able to work with minimum supervision

Duties
Servers-Cocktail/Beverage are responsible for submitting and presenting guest beverage selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are keys to creating the guest experience.

Individual must be available for flexible shifts; dinner shifts (up to 2:00AM). Must be available to work various shifts including weekends and holidays.

* Room Attendant
Hyatt Regency Vancouver is seeking a dedicated, passionate, and customer service oriented Regular Room Attendant to join the Housekeeping department.

The Room Attendant is responsible cleaning all guest rooms (up to 15 guest rooms) as well as public areas (including washrooms) to Hyatt standards, performing Hyatt service standards with all internal and external guests and maintaining the cleanliness of the room attendant carts service areas and closets.

This position requires flexibility in terms of scheduling, and must be available for various shifts especially the weekends and holidays; morning or evening shifts.

Candidates must have the ability to lift, pull and push moderate weight. This is a fast-paced and physical position and previous cleaning experience as well as the ability to communicate to guests preferred.

Starting wage is at $20.57 per hour; after 6 months wage is at $23.99 per hour; after 1 year wage is at $27.42 per hour

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Must have a true desire to satisfy the needs of others in a fast paced environment.
• Must be able to work various shifts including weekends and holidays (mornings, afternoons, and evenings)
• Must be able to start as early as 7:00am and work as late as 12 midnight
• Must be able to work independently with minimum or no supervision
• Must be an excellent team player with a positive and helpful attitude
• Must be physically fit to perform and complete all duties as required
• Must be able to provide genuine service to all guests
• Must have a good command of the English language and refined communication skills
• Previous housekeeping experience in a hotel, cruise ship, office and/ or resorts considered an asset

Duties
This position requires flexibility in terms of scheduling, and must be available for various shifts especially the weekends and holidays; morning or evening shifts.

Candidates must have the ability to lift, pull and push moderate weight. This is a fast-paced and physical position and previous cleaning experience as well as the ability to communicate to guests preferred.

* PBX - Telephone Operator
The wage rate starts at $20.31 per hour, after six months the wage increases $23.70 per hour, and after one year the wage rate increases to $27.08 per hour.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Previous customer service or switchboard experience is preferred
• Ability to work well independently and within a team
• Ability to work in a busy, fast paced environment and handle multiple priorities
• Computer literacy and familiarity with Microsoft office applications
• Fluency in English and good verbal communication skills
• Knowledge of a second language is an asset
• Must be able to work Friday, Saturday, and Sunday (shifts will be primarily weekend evenings, with the occasional overnight shift

Duties
Responsibilities include but not limited to:
• Answering incoming internal and external calls according to Hyatt standards and transferring them to the appropriate extensions.
• Handling basic guest questions and complaints with a focus on guest satisfaction and problem resolution
• Preparing sorting, and handling internal written and verbal communication for both guests and fellow associates
• Recording and delivering wake up calls with 100% accuracy
• Receiving, tracking and following up on all guest requests and dispatching requests to the appropriate departments
• Handling emergency situations and dispatching emergency personnel

* Runner - F&B
Candidate must be available to work flexible shifts including evenings, weekends, and holidays. Starting wage for this position is $17.39 per hour, after 6 months wage is $20.28 per hour, after 1 year wage is $23.18 per hour.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Must have a true desire to satisfy the needs of others in a fast paced environment
• Previous customer service experience required
• Previous food and beverage experience is an asset
• Must have Food Safe Level 1 and Serving It Right certificate
• Must be available to work various shifts including weekends and holidays depending on business needs
• Must be an excellent team player and able to work with a diverse group of individuals and guests
• Must be able to engage customers in a professional conversation at all times
• Must be able to prioritize and multi-task
• Must have refined verbal communication skills

Duties
The Food Runner is responsible primarily for running food items to Mosaic Bar & Grille and guest rooms deliveries. Food Runners will assist in Food & Beverage set-ups for front of the house and back of the house. This person must have good communication skills as well as the ability to lift, pull and push moderate weight. This is a fast paced position with continual customer contact.

* Bell Attendant
This position will require the associate to work a variety of shifts including but not limited to Evening, Graveyard, Holidays and Weekends.

The wage rate starts at $15.81 per hour plus gratuities, after six months the wage increases $18.45 per hour plus gratuities, and after one year the wage rate increases to $21.08 per hour plus gratuities.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Must be available to work various and flexible shifts including weekends and holidays (mornings, afternoons, evenings and graveyard shifts) as required by business needs
• Must have valid BC Driver's License
• Driver's Abstract record must be recent and clean
• Must have a true desire to satisfy the needs of others in a fast-paced environment.
• Must possess refined and professional verbal communication skills.
• Must be an excellent team player
• Must remain professional at all times
• Good knowledge of the city is an asset
• Must be able to work and communicate with a diverse group of individuals and guests

Duties
Bell Attendants are critical in creating a meaningful arrival and departure experience for all hotel guests. This role is in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It is important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

* Houseperson - Events
The Convention Service Houseperson is responsible for set-ups and tear-down of Banquet rooms in which a great deal of lifting, carrying, and moving of moderate weight equipment is involved. This position must also interact with guests frequently and offer all Hyatt guests authentic guest service. The candidate for this position must be available to work varied shifts including weekdays, weekends, holidays (early mornings, afternoons and late evenings).
Starting wage for this position is $17.91 per hour plus gratuities, after six months it will increase to $20.90 per hour plus gratuities, and after one year to the full rate of $23.88 per hour plus gratuities.

Requirements
Qualifications :
• Must be able to work various shifts including weekends and holidays (early morning, afternoon or evening)
• Previous convention services and set-up experience is an asset
• Previous Banquets experience is an asset
• Previous food and beverage experience is an asset
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is an asset
• Must be pleasant, have an outgoing personality, have high attention to detail and professional at all times
• Must be able to work with a diverse group of individuals
• Must demonstrate proven qualities of an excellent team player with leadership skills

Physical Aspects of Position (include but are not limited to):
• Constant kneeling, pushing, pulling and lifting of up to 50lbs
• Frequent standing throughout shift
• Frequent walking throughout the shift
• Occasional ascending or descending stairs, ladders and ramps

Duties
The Convention Service Houseperson is responsible for set-ups and tear-down of Banquet rooms in which a great deal of lifting, carrying, and moving of moderate weight equipment is involved. This position must also interact with guests frequently and offer all Hyatt guests authentic guest service.

* Server - events
The Event Services Serveris responsible for the entire set-up, serving and clearing of banquets function rooms, food service of the guests and provides excellent customer service. Candidates must have good communication skills as well as the ability to lift a moderate amount of weight. This is a fast-paced position that will involve superior customer service.

Starting wage for this position is $15.37 per hour plus gratuities, after 6 months wage is $17.93 per hour plus gratuities, after 1 year, full wage is $20.49 per hour plus gratuities.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

QUALIFICIATIONS :
• Serving It Right certificate is mandatory
• Food Safe Level 1 certificate is mandatory
• Individuals must be available to work various shifts including weekends and holidays (early morning, afternoon or evening)
• Previous food and beverage experience is considered an asset
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is considered an asset
• Must be pleasant, have an outgoing personality and able to communicate and work with a diverse group of individuals and guests
• Must be detail-oriented and able to multi-task
• Must have excellent grooming standards and remain professional at all times
• Must demonstrate proven qualities of an excellent team player with leadership skills

Physical Aspects of Position (include but are not limited to):
• Constant standing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps

Duties
The Event Services Serveris responsible for the entire set-up, serving and clearing of banquets function rooms, food service of the guests and provides excellent customer service. Candidates must have good communication skills as well as the ability to lift a moderate amount of weight. This is a fast-paced position that will involve superior customer service.

* Sous Chef
The goal of the Sous Chef is to work directly with the Executive Chef to maintain and improve the culinary operations. The ideal Sous Chef will accomplish this by monitoring the daily functions of the culinary department, including providing support and guidance to the culinary team, ending in a positive guest experience.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

QUALIFICATIONS :
• In-depth skills and knowledge of all kitchen operations
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• Proficient in general computer knowledge
• A true desire to exceed guest expectations in a fast paced customer service environment
• Capable of producing a consistent product in a timely manner
• Proven leadership experience
• Ability to adapt quickly to change
• Minimum 3 – 4 years management experience
• Red Seal Designation or European equivalent is an asset
• Food Safe certification (Required)
• Culinary education and/or on the job training, hotel experience preferred

Duties
The goal of the Sous Chef is to work directly with the Executive Chef to maintain and improve the culinary operations. The ideal Sous Chef will accomplish this by monitoring the daily functions of the culinary department, including providing support and guidance to the culinary team, ending in a positive guest experience.

Responsibilities include:
• Support senior leadership by developing and assuming key management responsibilities
• The ability to produce & oversee a consistent, quality product that meets and exceeds our guests' needs in a timely manner.
• Supervise departmental cooks performance and provide them guidance as to the preparation and cooking of various food items
• Develop and implement creative menu items that adhere to Hyatt brand standards
• Plan, coordinate & implement special events and holiday functions
• Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor food production, ordering, cost, and quality and consistency on a daily basis ensuring financial performance and control
• Ensure proper safety and sanitation of all kitchen facilities and equipment
• Organize and facilitate departmental meetings, training and goals setting

* Cook 4 (Cook's Helper)
The Cook's Helper is a culinary position that requires basic culinary skills or related cooking experience and good communication skills. This is typically a production position that requires total supervision and training. The Cook’s Helper in our kitchen works to assist the culinary team in creating wonderful menu items for our guests. This position requires attention to detail and basic culinary knowledge.

The starting wage for this position is $20.51 per hour, after the first six months it will increase to $23.92 per hour, and after one year will be at the full rate of $27.34 per hour.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• Must have BC Food Safe certificate
• Must be available to work various shifts including weekends and holidays (early morning, afternoon and/ or evening shifts) as per business needs
• Must be able to perform all duties and tasks assigned in a timely manner with minimal supervision
• Must be eager to train and work in various areas of the kitchen (outlets, staff cafeteria and banquet functions included)
• Basic culinary skills and knowledge is a requirement
• Culinary degree is an asset
• Previous hotel or restaurant experience is an asset
• Must have a true desire to satisfy the needs of others in a fast paced environment
• Must have good communication skills and a good understanding of the English language
• Must be capable of multi-tasking
• Must be organized and clean
• Must be able to work with a diverse group of individuals
• Must be an excellent team player

Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending stairs and ramps
• Capable of performing repetitious duties

Duties
The Cook's Helper is a culinary position that requires basic culinary skills or related cooking experience and good communication skills. This is typically a production position that requires total supervision and training. The Cook’s Helper in our kitchen works to assist the culinary team in creating wonderful menu items for our guests. This position requires attention to detail and basic culinary knowledge.

* Assistant Event Services Manager
The Assistant Event Services Manager will be responsible for managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirement and create an appealing experience for guests.

Requirements
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications :
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills
• Ability to stand for long periods of time and walk moderate distances
• Ability to lift, pull, and push a moderate weight (about 50 pounds)
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills

Duties
The Assistant Event Services Manager will be responsible for managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment. This role is a highly detailed role within the hotel to complete event requirement and create an appealing experience for guests.