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* Customer Service Representative
* What CIBC can offer you:
• Flexible health benefits, stock purchase plan, competitive incentive pay and recognition programs • Career growth, development and continuous learning opportunities • Opportunity to be involved in CIBC events that help our communities • Click to learn more about Rewards & Recognition, Learning & Development, and Employee Community Involvement * Wage: Competitive salary and banking benefits * Working Hours: • This is a regular part-time role with a schedule of 15 hours per week • Candidate must be flexible with their workdays and hours * Working Place: CIBC branch in Metro Vancouver * Must have a valid work or study permit that allows the candidate to fulfill the requirements of the role Requirements
• Your values align to ours – trust, teamwork and accountability
• Passion for client service. You enjoy talking with clients, are interested in getting to know them and helping them achieve their goals • Developed interpersonal and communication skills including the ability to actively listen, empathize, ask questions and respond in language that clients understand • Ability to engage and quickly connect with clients making the client feel their business is valued • Proven experience and engagement with the latest technology and mobile "apps" • You take accountability for solving client problems by identifying solutions and options that work for the client • Ability to identify opportunities and make quality referrals • You have previous cash handling experience • Able to work in a fast paced environment and flexible to adapt to a constantly changing environment Duties
• Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs
• Actively identify opportunities to deepen the client’s relationship with CIBC and to positively promote CIBC’s products and services • Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues • Demonstrate the benefits and encourage clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking • Resolve client problems quickly and/or refer to colleagues as appropriate • Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions • Introduce clients to CIBC's best-in-class online and mobile banking technology (e.g. Tablet, ATM, Online and Mobile "apps") • Keep current on CIBC products and services, programs, policies and procedures • Ensure that security measures are in place at all times • Perform additional duties as required |
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* Financial Service Representative
* What CIBC can offer you:
• Flexible health benefits, stock purchase plan, competitive incentive pay and recognition programs • Career growth, development and continuous learning opportunities • Opportunity to be involved in CIBC events that help our communities • Click to learn more about Rewards & Recognition, Learning & Development, and Employee Community Involvement * Wage: Competitive salary and banking benefits * Working Hours: • This is a regular full time role with a schedule of 37.5 hours per week. • This requires an individual capable of working flexible hours based on the branch operations including days, evenings and weekends • Occasional travel may be required within assigned region * Working Place: CIBC branch in Metro Vancouver * Must have a valid work or study permit that allows the candidate to fulfill the requirements of the role Requirements
• Your values align to ours – trust, teamwork and accountability
• Passion for client service. You enjoy talking with clients, are interested in getting to know them and helping them achieve their goals • Well-developed interpersonal and communications skills including the ability to actively listen, empathize, ask questions and respond in language that clients understand • Ability to engage and quickly connect with clients making the client feel their business is valued • You are organized and can set priorities to achieve performance targets • Proven experience and engagement with the latest digital technology and mobile "apps" • You take accountability for solving client problems by identifying solutions and options that work for the client • Committed to personal development and have current accreditation and good standing in Mutual Funds License (Canadian Securities Course or Investment Funds In Canada) • 2 – 3 years of experience promoting products to meet client needs required. Prior experience promoting financial services products including credit cards, accounts, mortgages and credit lines is a definite asset Duties
• Engage with several clients every day to meet their immediate and future needs, offer advice, handle objections and complete sales for both personal and small business clients
• Proactively contact clients by phone to identify potential client needs, and schedule appointments to further discuss clients’ opportunities • Seek to understand and advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection • Demonstrate the benefits and assist clients in using all channels such as Bank Machines, Telephone Banking, Mobile and Online Banking • Resolve client problems quickly and/or refer to colleagues, as appropriate • Work as part of a team to ensure the client is receiving the most appropriate advice and introduce them to the appropriate colleague to meet their needs • Keep current on CIBC products and systems to close any gaps in knowledge • Introduce clients to CIBC's best-in-class online and mobile banking technology (e.g. Tablet, ATM, Online and Mobile "apps" • Participate in marketing and business development activities such as client acknowledgement programs and client appreciation activities |