The Sutton Place Hotels

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant,. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries, and premium bedding, every detail at The Sutton Place Hotel is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC’s Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World's Best Hotels, and is a perennial Condé Nast Traveler Gold List favourite.

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* Room Attendant
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: On-Call
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete repetitive and physically demanding tasks and display strong attention to detail.
- Previous hospitality experience an asset.
- Flexibility to work on weekends and public holidays as needed.

Duties
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Make beds and change sheets
- Dust furniture
- Pick up and empty trash containers
- Clean and polish kitchen & bathroom fixtures
- Distribute clean towels and toiletries
- Stock linen closet
- Clean changing rooms and showers
- Handle and report lost and found items
- Attend to guests' requests for extra supplies or other items
- Provide guests with basic information on facilities

* Senior Receptionist
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Full-time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, self-motivated, team-oriented leader, ideally with a minimum 2 years Front Desk experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Flexibility in shifts is essential, some nights will be required. Strong knowledge of computer systems required, FIDELIO/OPERA (or similar) and additional languages are preferred.

Duties
The successful candidate will work closely with the Front Desk Manager and Assistant Managers in leading the daily operations of the Front Desk team. Responsibilities will include (but not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training and development of team members; administrative duties such as coordinating reports, payroll and scheduling and leading emergency response procedures.

* Bellperson
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Part-time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for an energetic, self-motivated, team-oriented leader, with a valid, non-GDL, class 5 driver’s license. Candidate must be able to provide exceptional guest service and have excellent communication (both verbal and written) skills, strong attention to detail, as well as proven leadership and problem-solving abilities. Flexibility in shifts is essential; afternoon/weekends will be required. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

Duties
The successful candidate will contribute to the daily operation of the Front Office team. Responsibilities will include but not limited to: greeting hotel guests, parking and retrieving guest vehicles, storing and retrieving guest luggage, conducting lobby and in-room orientations, assisting with group arrivals and departures, maintaining a tidy lobby, acting in accordance with The Sutton Place Hotel, Edmonton’s Standards of Excellence and other duties as assigned.

* Room Service Server
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Part-time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate must be an enthusiastic, outgoing, team-oriented individual with strong attention to detail who can handle tight deadlines in a fast-paced environment. Previous hospitality and customer service experience an asset.

Duties
- Opening/closing duties as outlined in duty roster
- Complete understanding of menus items, preparation techniques and wine & beverage products
- Preparing, delivering and servicing orders
- Performing quality check when delivering orders in guest rooms and ensure that any guest concerns are addressed
- Guest check and co-ordination of tables/trays pick-ups
- Setting up, delivering and presenting VIP and other guest amenities

* Commis
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: On-Call
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate must be able to handle tight deadlines in a fast-paced environment and display strong attention to detail. Previous experience an asset.

Duties
- Prepare, heat and finish simple food items
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- Portion and wrap foods
- Stock refrigerators and salad bars
- Wash, peel and cut vegetables and fruit
- Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
- Remove kitchen garbage and trash
- Handle and store cleaning products

* Office Coordinator
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries to premium bedding, every detail at The Sutton Place Hotel Vancouver is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.

* Wage: Negotiable
* Working Hours: Full time temporary
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, self-motivated, professional individual, with a minimum1 - 2years general office experience - a background in Housekeeping is beneficial. Candidate must have excellent guest service skills, polished phone manner, superior organizational skills, attention to detail, the ability to delegate work assignments & exercise good judgement & strong initiative in making decisions.

Duties
Successful applicant will be the primary liaison between guests and the Housekeeping department: answers & organizes responses to all telephone inquiries to the department in a prompt & courteous manner, ensures room assignation according to hotel standards, assists with administrative duties (may include scheduling), coordinates status of daily work in Housekeeping department.

* Security Officer
* Wage: able to discuss during the interview
* Working Hours: Full time temporary
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• Previous experience in aSecurity role required
• Basic Security Training (BST) certification required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

Duties
• Report to the Director of Security and work closely with the Front Officeteam to ensure a smooth operation
• Ensure the overall safety and security of hotel guests, colleagues and hotel premises
• Act asa member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Maintain key control records
• Maintain computer records of all actions in a Daily Shift Report
• Follow all safety policies

* Banquets Server
* Wage: Highly competitive hourly wage & gratuities
* Working Hours: On-Call
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete repetitive and physically demanding tasks and display strong attention to detail
• Previous food & beverage and hospitality experience an asset
• FOODSAFE and Serving It Right certifications required

Duties
Successful applicant will be responsible for providing the highest level of Food & Beverage service to our guests at banquet events, with the warmth and attention to detail that the Sutton Place Hotel is known for following established service guidelines and practices.

* Human Resources Advisor
The Sutton Place Hotels are pleased to be searching for a dynamic and resourceful Recruitment and Training Advisor to support our Human Resources team and internal business partners during an exciting growth phase in our company.

The successful applicant will report to the hotel group's Director of Human Resources, and be based at our flagship property in downtown Vancouver. The Recruitment & Training Advisor will coordinate and support talent sourcing, training and development for The Sutton Place Hotels, as well as Quality Assurance, and any other initiatives and projects as needed.

* Wage: able to discuss during the interview
* Working Hours: Full time permanent
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, focused and professional individual, with a keen interest in supporting growth and development, outstanding interpersonal skills, proven organizational and creative problem-solving abilities, and a minimum 2 years Human Resources and/or Learning & Development experience in a dynamic hospitality environment.

The Successful Candidate Must Also Have
• a dedication to service excellence
• previous hotel operational experience
• exceptional verbal/written communication and presentation skills
• fine attention to detail
• the ability to manage large projects and work well under pressure in a fast-paced environment
• a strong sense of confidentiality and discretion
• A post-secondary degree or certificate, preferably with a concentration in Human Resources or Adult Education
• Computer proficiency in Word, Excel, PowerPoint, Outlook, Adobe, HRIS required
• Knowledge of Hotel PMS (Opera), online learning programs, course development an asset.
This position may require occasional flexibility with schedule and some travel within our group of hotels.

Duties
• Finding creative ways and venues to source appropriate candidates for all current and future Sutton Place Hotels
• attend recruitment functions and job fairs on behalf of the company
• supporting and coordinating recruitment activities: preparing and managing job postings, screening resumes, distributing to hiring managers and following up regarding interview status in a timely manner, completing phone screening &/or screening interviews to determine suitability for hire, checking references and completing background checks as needed, Issuance of offer letters and announcement memos for SPHs
• immigration support and documentation: tracking TFW work permits and supporting immigration documentation for new hires as well as current employees (e.g. Nominee programs, extension of working visas, LMIAs and other programs as needed)
• assisting with development, coordination, facilitation and tracking of Team Member training & development programs, both mandatory and internal
• SOP documentation and maintenance, collating training material and supporting quality assurance within the brand
• tracking and supporting department managers in regular performance review / goal achievement process
• special projects as directed
• cross training within the department as appropriate to support HR Team absences
• any other tasks/duties as required

* Wine Merchant Service Specialist
The Sutton Place Wine Merchant is an international wine boutique that is consistent with the high standards and quality of The Sutton Place Hotel, while providing good value and bringing fine wine within the reach of many individuals. Our current stock includes over 700 different wines at most price points (starting at $10.95 and up) and features both unique and also very familiar labels, as well as a number of wine-related gift items, including custom-made gift baskets. The boutique itself has a very cozy and rustic ambiance, and carries a wide selection of attractively displayed wines from both the Old World and the New World. Regular wine tastings occur in the Private Tasting room, along with seminars and information sessions on wine making and wine industry.

* Wage: able to discuss during the interview
* Working Hours: On-Call
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent career opportunity for an enthusiastic, outgoing and team-oriented individual with a strong wine knowledge, and minimum one year related experience, preferably in the F&B or wine industries. Exceptional guest service skills, a passion for wine with a desire to learn more, strong organization skills & attention to detail, Serving It Right, ability to lift and carry heavy items, handle payments/balance a float, and work with a computerized POS system.

Duties
• Assist guests by recommending, selecting and locating products based on their needs and preferences
• Process purchases using the POS system
• Balance cash float
• Participate in physical inventory count
• Cleaning duties at opening and closing and during shift as required
• Stock shelves per manager's directions

* Catering & Conference Services Manager
* Wage: able to discuss during the interview
* Working Hours: Full time permanent
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate will ideally be a creative, outgoing, self-motivated individual who is goal-oriented and able to integrate well into a strong team environment. A minimum 4 years proven experience in a similar or related position (e.g. Special Events Management, Conference or Convention service coordination), and a thorough knowledge of fine cuisine & wines/beverages is required, as well as familiarity with latest trends and products in the industry, and comprehensive knowledge of local competitive set. Candidate must also have a genuine desire to provide impeccable service, as well as exceptional communication and organizational skills, fine attention to detail, and strong computer abilities (MS Office). Familiarity with OPERA PMS or similar preferred.

Duties
Responsibilities will include all aspects of event sales and management, including prospecting for new business; development & maintenance of client accounts, contacts and bookings; ensuring sales activity goals are met and properly logged, ensuring that departmental goals are met through strategic planning, initiation and implementation of proven sales & promotional techniques.

* Senior Catering & Conference Services Manager
* Wage: able to discuss during the interview
* Working Hours: Full time permanent
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate will be a "hands-on", creative, dynamic leader that has a strong catering sales background, effective coaching and development skills, the ability to integrate well into a strong team environment, and a minimum 5 years proven experience is required in a similar or related position (e.g. Special Events Management, Conference or Convention service coordination, Destination Management), at least 2 of which were in a leadership position. Also required are: demonstrated abilities in strategic planning, goal achievement, budgeting/forecasting, and achievement of departmental P&L targets; a thorough knowledge of fine cuisine & wines/beverages; familiarity with latest trends and products in the industry; and comprehensive knowledge of local competitive set. Candidate must also have a genuine desire to provide impeccable service, as well as exceptional communication and organizational skills, fine attention to detail, and a strong knowledge of Word & Excel, OPERA, Social Table, or similar programs.

Duties
The Senior Catering & Conference Services Manager will lead the daily operations of the catering and conferences Services Department. Responsibilities will include (but are not limited to): supporting seamless execution of exceptional guest service levels; lead the Catering team in initiation, development & maintenance of client accounts, contracts and bookings; exploring new opportunities in the market; collaborating with the Director of Food and Beverage regarding menu development; and ensuring revenue and profitability goals are met by the team through strategic planning, performance management, communication, initiation and implementation of proven sales & marketing techniques.

* Shift Engineer
* Wage: able to discuss during the interview
* Working Hours: Full time temporary
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete physically demanding tasks and display strong attention to detail.
• Minimum 1 - 2 years of experience in a Maintenance/Engineering role, preferably within a Hotel environment.
• Good physical condition, as position is physically demanding.
• Flexibility to work a variety of shifts including daytime, evening, weekends and public holidays as needed.

Duties
• Performs all assignments involving the Engineering aspects of a full-service hotel: Painting, wallpapering, carpentry, drywall, hardware replacement/repair, furniture assembly, minor plumbing, electrical repairs, HVAC, TV/radio, pool treatment, kitchen equipment repair & maintenance
• Performs scheduled preventative maintenance work on equipment and systems by inspecting, testing, replacing parts, adjusting, cleaning and recording results.
• Monitors and operates mechanical systems and equipment such as boilers and pressure vessels, heating, ventilation and air conditioning, electrical distribution and emergency power, refrigeration, pools, fire and safety equipment.
• Maintains a high standard of workmanship and following all building codes and standards.
• Ensures correct and safe use of all power and hand tools.

* Entertainment Sales Coordinator
* Wage: able to discuss during the interview

* Working Hours: Full time temporary
- Contract : July 25 - approx. December 6, 2019)

* Working Place: 845 Burrard Street, Vancouver, BC V6Z 2K6

Requirements
The successful candidate will ideally be an energetic, self-motivated, professional individual, with the ability to remain calm and effective under pressure, and a minimum 2 years administrative or hotel operational experience preferably in a similar environment. Candidate must have a genuine desire to provide impeccable service, a polished phone manner, exceptional communication and organizational skills, fine attention to detail, and a strong knowledge of MS Office. Familiarity with OPERA or similar is preferred.

Duties
Responsible for provision of operational support to the Sales Team as required, with a focus on the hotel's well-established entertainment market.
• Working closely with the Senior Sales Manager Entertainment, to ensure that administrative functions of the department are coordinated and organized with accuracy and efficiency, in a composed and accommodating manner
• Responding to departmental/market specific inquiries with exceptional service levels in a timely manner
• Assisting with preparation of contracts, proposals and reports
• Maintaining accurate records and client files/profiles
• Conducting successful site inspections
• Liaising with client representatives and internal operations to ensure that all changes are efficiently and accurately executed, and that guest expectations are consistently exceeded
• Management of all information related to production and other bookings: coordinating reservations and requests, group room blocks, rooming lists, ensuring that updated and accurate information is distributed to all appropriate departments
• Coordinating VIP arrivals and guest relations
• Various other administrative duties as required

* Room Service Supervisor
* Wage: able to discuss during the interview

* Working Hours: Full time temporary
- Mat leave contract : August 2019 - March 2021

* Working Place: 845 Burrard Street, Vancouver, BC V6Z 2K6

Requirements
The successful candidate must be an enthusiastic, outgoing, team-oriented individual with strong attention to detail who can handle tight deadlines in a fast-paced environment. Previous hospitality and customer service experience an asset.

Duties
• Opening/closing duties as outlined in duty roster
• Complete understanding of menus items, preparation techniques and wine & beverage products
• Preparing, delivering and servicing orders
• Performing quality check when delivering orders in guest rooms and ensure that any guest concerns are addressed
• Guest check and co-ordination of tables/trays pick-ups
• Setting up, delivering and presenting VIP and other guest amenities

* Chef de Partie
* Wage: able to discuss during the interview
* Working Hours: Full time permanent
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for a results-oriented, motivated individual with strong leadership qualities and the ability to integrate well into a strong team environment. Specific requirements include:
• A minimum of 3 years previous hands-on culinary leadership experience in a similar, high volume environment
• The ability to develop team members and lead by example
• Above & Beyond Guest Service skills
• Charcuterie & Butchery experience
• Flexibility in schedule, highly reliable & responsible
• Strong communication skills, both verbal and written
• Exceptional attention to detail and organizational abilities
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Red Seal or equivalent
• Computer literate in Microsoft Window applications an asset

Physical Aspects Of Position Include (but Not Limited To)
• Standing and walking throughout shift
• Lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling & lifting

Duties
The successful candidate will work closely with the Executive Banquet Chef in supporting the Banquet Kitchen team to ensure consistency in the preparation of all food items for banquet menus according to hotel recipes and standards.
• Ensuring professional, friendly and proactive guest service while supporting fellow colleagues to do the same
• Motivating the team to actively share ideas, feedback and suggestions in daily shift briefings
• Ensuring all kitchen team members are trained to have full knowledge of all relevant menu items, along with the standards and expectations
• Continually striving to improve food preparation processes and presentations
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Ensure the cleanliness and maintenance of all work areas, utensils and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage and support education of the team on this subject
• Other duties as assigned