The Sutton Place Hotels

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant,. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries, and premium bedding, every detail at The Sutton Place Hotel is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC’s Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World's Best Hotels, and is a perennial Condé Nast Traveler Gold List favourite.

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* Room Attendant
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete repetitive and physically demanding tasks and display strong attention to detail.
- Previous hospitality experience an asset.
- Flexibility to work on weekends and public holidays as needed.

Duties
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Make beds and change sheets
- Dust furniture
- Pick up and empty trash containers
- Clean and polish kitchen & bathroom fixtures
- Distribute clean towels and toiletries
- Stock linen closet
- Clean changing rooms and showers
- Handle and report lost and found items
- Attend to guests' requests for extra supplies or other items
- Provide guests with basic information on facilities

* Bellperson
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Full-time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for an energetic, self-motivated, team-oriented leader, with a valid, non-GDL, class 5 driver’s license. Candidate must be able to provide exceptional guest service and have excellent communication (both verbal and written) skills, strong attention to detail, as well as proven leadership and problem-solving abilities. Flexibility in shifts is essential; afternoon/weekends will be required. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

Duties
The successful candidate will contribute to the daily operation of the Front Office team. Responsibilities will include but not limited to: greeting hotel guests, parking and retrieving guest vehicles, storing and retrieving guest luggage, conducting lobby and in-room orientations, assisting with group arrivals and departures, maintaining a tidy lobby, acting in accordance with The Sutton Place Hotel, Edmonton’s Standards of Excellence and other duties as assigned.

* Commis
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate must be able to handle tight deadlines in a fast-paced environment and display strong attention to detail. Previous experience an asset.

Duties
- Prepare, heat and finish simple food items
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- Portion and wrap foods
- Stock refrigerators and salad bars
- Wash, peel and cut vegetables and fruit
- Receive, unpack and store supplies in refrigerators, freezers, cupboards and other storage areas
- Remove kitchen garbage and trash
- Handle and store cleaning products

* Security Officer
* Wage: able to discuss during the interview
* Working Hours: Full time temporary
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• Previous experience in aSecurity role required
• Basic Security Training (BST) certification required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

Duties
• Report to the Director of Security and work closely with the Front Officeteam to ensure a smooth operation
• Ensure the overall safety and security of hotel guests, colleagues and hotel premises
• Act asa member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Report and investigate occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Maintain key control records
• Maintain computer records of all actions in a Daily Shift Report
• Follow all safety policies

* Banquets Server
* Wage: Highly competitive hourly wage & gratuities
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete repetitive and physically demanding tasks and display strong attention to detail
• Previous food & beverage and hospitality experience an asset
• FOODSAFE and Serving It Right certifications required

Duties
Successful applicant will be responsible for providing the highest level of Food & Beverage service to our guests at banquet events, with the warmth and attention to detail that the Sutton Place Hotel is known for following established service guidelines and practices.

* Wine Merchant Lead Service Specialist
The Sutton Place Wine Merchant is an international wine boutique that is consistent with the high standards and quality of The Sutton Place Hotel, while providing good value and bringing fine wine within the reach of many individuals. Our current stock includes over 700 different wines at most price points (starting at $10.95 and up) and features both unique and also very familiar labels, as well as a number of wine-related gift items, including custom-made gift baskets. The boutique itself has a very cozy and rustic ambiance, and carries a wide selection of attractively displayed wines from both the Old World and the New World. Regular wine tastings occur in the Private Tasting room, along with seminars and information sessions on wine making and wine industry.

* Wage: able to discuss during the interview
* Working Hours: Full Time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent career opportunity for an enthusiastic, outgoing and team-oriented individual with a strong wine knowledge, and minimum one year related experience, preferably in the F&B or wine industries. Exceptional guest service skills, a passion for wine with a desire to learn more, strong organization skills & attention to detail, Serving It Right, ability to lift and carry heavy items, handle payments/balance a float, and work with a computerized POS system.

Duties
• Assist guests by recommending, selecting and locating products based on their needs and preferences
• Process purchases using the POS system
• Balance cash float
• Participate in physical inventory count
• Cleaning duties at opening and closing and during shift as required
• Stock shelves per manager's directions

* Assistant Maintenance Manager
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Full-time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for a highly organized, results-oriented individual with innovative problem-solving skills, strong technical skills and proven "hands-on" leadership abilities. Candidate must:
• have extensive knowledge of HVAC, Building Trades & mechanical-electrical equipment, with a clearly demonstrated ability to troubleshoot mechanical and operational problems, and develop preventative maintenance programs as required.
• have strong guest relations, interpersonal and communication skills, with the ability to motivate and lead a team
• 3-5 years related experience in institutional property maintenance required, at least 2 years of which were in a supervisory capacity.
• be a strategic decision-maker, with the ability to identify opportunities for improvement, plan and execute projects with an emphasis on achieving objectives within deadlines, focusing on quality and fiscal results
• have the experience to ensure adherence to applicable laws and safety requirements by meeting with government and insurance inspectors and performing follow-up as required.
• working knowledge of MS Word, Excel, OPERA or similar
• the tify opportunities for improvement, uiriesability to work flexible hours (including days, evenings, weekends, holidays) if required
• 4th or 5th Class Power Engineering Ticket is an asset

Duties
The successful applicant will be responsible for supporting the Head of Engineering and supervising the day-to-day operations of the Maintenance department to ensure that the physical plant and product are maintained at the highest level: leading the Engineering team in responding to guest requests and inquiries, troubleshooting mechanical and operational problems, effective project management in order to achieve company/departmental goals within budgetary guidelines, and assisting with preventative maintenance and safety programs, as well as coordination with other departments to ensure that all guest and colleague expectations are exceeded.

* Utility Person
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• The successful candidate must be able to handle tight deadlines in a fast-paced environment and display strong attention to detail. Previous experience an asset. Flexibility with shift work is essential.

Duties
• Ensuring the cleanliness of kitchen, kitchenware, and dishware for all food & beverage outlets
• Assisting in the dish-up, removal, and cleaning of all chinaware, glassware, and silverware
• Removing and recycling waste products according to company standards

* Restaurant Attendant
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
The successful candidate must be an enthusiastic, outgoing, team-oriented individual with strong attention to detail who can handle tight deadlines in a fast-paced environment. Previous hospitality and customer service experience an asset. Food Safe certificate required, as well as schedule flexibility to include weekends and public holidays as needed

Duties
Serve and replenishes foods, beverages, condiments, silverware, glassware, dishes and trays at serving stations.

Cleans and maintains employee restaurant facilities, utensils and equipment, collects and places waste in designated containers.

Assists the kitchen team in preparations of employee restaurant menu items.

Conveys food and supplies from the kitchen to the employee restaurant.

Follows prescribed procedures in setting up hot and cold food lines; chooses proper utensils and sets steam line to appropriate temperature for menu items.

* Accounting Clerk
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Full Time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for a highly organized, detail-oriented individual with strong numerical aptitude and investigative/reconciliation abilities. Candidate must:
• Have a Diploma in Accounting and a minimum 1 year equivalent experience in a credit / collection environment (preferably Hotel Accounts Receivable), or prior hotel catering, reservations, front desk or administrative experience.
• have strong guest service, interpersonal and communication skills, with a friendly, professional telephone manner
• have the ability to prioritize and manage multiple tasks to meet required deadlines
• be effective in anticipating and handling concerns of clients or colleagues, or any other issues that may arise with confidentiality, diplomacy and efficient problem-solving
• Computer proficiency with MS Word, Excel (OPERA/FIDELIO or similar is preferred)

Duties
The successful applicant will report directly to the Director of Accounting, and assist with the processes and controls related to the finance area of the hotel. Responsibilities will include (but are not limited to): the granting and administration of hotel credit (timely guest account reconciliation & communication, accounts receivable processing, advance deposit collection, group billing, analysis of PM accounts and attrition, other fees to be collected); responding to inquiries in a manner that both internal and external guest expectations are exceeded; providing monthly reports as required; assisting with income audit; assisting with General Cashier duties; additional bookkeeping & departmental administrative duties as required.

* Concierge
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Part Time
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, self-motivated individual, with minimum 2 years customer service experience in a dynamic environment. Candidate must have exceptional guest service and communication skills, strong attention to detail, proven organizational abilities, and be physically able to lift and carry heavy luggage. Minimum Grade 12 education required, additional languages are an asset. Candidates must possess a BC Driver's License in good standing, and be able to drive both standard & automatic transmission vehicles. Flexibility in shifts is essential, as some night shifts will be required.

Duties
Successful applicant will be responsible for greeting and assisting guests and visitors promptly with the highest level of service, retrieving and delivering luggage to and from guest rooms in a friendly and professional manner, as well as orienting guests to all Hotel facilities, services and outlets.

* Front Dest Receptionist
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Hours: Part Time Perm/Full Time Temp
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience. The successful candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail and interpersonal and problem-solving abilities. Flexibility in shifts is essential, as night shifts will be required. Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, FIDELIO/OPERA (or similar) and additional languages are an asset.

Duties
The successful candidate will provide a warm welcome and exceptional experience to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): check-in and check-out services; answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or on the telephone; providing information to guests as appropriate about the hotel and the surrounding area; ensuring that all guest accounting functions are completed in a timely and accurate manner; maintaining and securing a cash float for guest transactions and currency exchange; participating in upsell programs to ensure maximum profitability and assisting with emergency response as required.