The Sutton Place Hotels

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant,. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries, and premium bedding, every detail at The Sutton Place Hotel is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC’s Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World's Best Hotels, and is a perennial Condé Nast Traveler Gold List favourite.

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* Room Attendant
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- The successful candidate must be able to handle tight deadlines in a fast-paced environment, complete repetitive and physically demanding tasks and display strong attention to detail.
- Previous hospitality experience an asset.
- Flexibility to work on weekends and public holidays as needed.

Duties
- Vacuum carpeting, area rugs, draperies and upholstered furniture
- Make beds and change sheets
- Dust furniture
- Pick up and empty trash containers
- Clean and polish kitchen & bathroom fixtures
- Distribute clean towels and toiletries
- Stock linen closet
- Clean changing rooms and showers
- Handle and report lost and found items
- Attend to guests' requests for extra supplies or other items
- Provide guests with basic information on facilities

* Bellperson
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for an energetic, self-motivated, team-oriented leader, with a valid, non-GDL, class 5 driver’s license. Candidate must be able to provide exceptional guest service and have excellent communication (both verbal and written) skills, strong attention to detail, as well as proven leadership and problem-solving abilities. Flexibility in shifts is essential; afternoon/weekends will be required. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

Duties
The successful candidate will contribute to the daily operation of the Front Office team. Responsibilities will include but not limited to: greeting hotel guests, parking and retrieving guest vehicles, storing and retrieving guest luggage, conducting lobby and in-room orientations, assisting with group arrivals and departures, maintaining a tidy lobby, acting in accordance with The Sutton Place Hotel, Edmonton’s Standards of Excellence and other duties as assigned.

* Guest Service Agent
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- Experienced in customer service with an emphasis on excellent telephone skills operating a multi-line telephone system
- Must possess strong initiative and the ability to sell/up-sell hotel facilities and services; promote hotel packages, programs and advertisements
- Must be able to multitask and prioritize
- Must be detail-oriented and pay close attention to guest requirements
- Must be able to maintain professionalism at all times in a busy environment
- Excellent command of the English language and excellent communication skills (second language an asset)
- Must be willing to work a variety of shifts including evenings, weekends and holidays
- Must be experienced with computer applications such as Word, Excel, Outlook, etc.

Duties
Our Guest Service Agents are responsible for achieving and maintaining the highest standard of excellence in providing expedient, friendly and knowledgeable telephone service to our guests, team members and public. They also assist in accurately handling and processing inquiries regarding future or existing hotel reservations and other information on our hotel guest rooms and facilities.

* Security Officer
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- Previous experience in a Security role required Basic Security Training (BST) certification required Computer literate in Microsoft Window applications required Certification in CPR First Aid required University/College degree in a related discipline an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable

- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Duties
Report to the Director of Security and work closely with the Front Office team to ensure a smooth operation Ensure the overall safety and security of hotel guests, colleagues and hotel premises Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance Ensure that any violations to law or hotel policy is investigated and reported Respond to all emergency situations and provide First Aid and C.P.R. as required Correct and report any fire hazards or health and safety hazards Report and investigate occurrences of accidents, complaints, criminal activity and crisis situations Conduct regular floor patrols, cash counts and crowd control Maintain key control records Maintain computer records of all actions in a Daily Shift Report Follow all safety policies

* Houseperson
The successful candidate will assist in leading the overnight operations of the hotel and will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training, and development of team members.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
• Must be able to work various shifts including weekends and holidays (early morning, afternoon or evening)
• Previous convention services and set-up experience is an asset
• Previous Banquets experience is an asset
• Previous food and beverage experience is an asset
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is an asset
• Must be pleasant, have an outgoing personality, have high attention to detail and professional at all times
• Must be able to work with a diverse group of individuals
• Must demonstrate proven qualities of an excellent team player with leadership skills

Physical Aspects of Position (include but are not limited to):
• Constant kneeling, pushing, pulling and lifting of up to 50lbs
• Frequent standing throughout shift
• Frequent walking throughout the shift
• Occasional ascending or descending stairs, ladders and ramps

Duties
The Convention Service Houseperson is responsible for set-ups and tear-down of Banquet rooms in which a great deal of lifting, carrying, and moving of moderate weight equipment is involved. This position must also interact with guests frequently and offer all Hyatt guests authentic guest service.