The Sutton Place Hotels

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant,. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries, and premium bedding, every detail at The Sutton Place Hotel is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC’s Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World's Best Hotels, and is a perennial Condé Nast Traveler Gold List favourite.

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* Relief Night Manager / Night Audit
The successful candidate will assist in leading the overnight operations of the hotel and will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training, and development of team members.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, self-motivated, team-oriented leader, with minimum 2 years Night Audit/Front Desk experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, a polished, professional demeanor, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program, as well as schedule flexibility to include weekends and public holidays as needed. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Duties
- Check-in and check-out services
- Answering guest inquiries, accommodating special requests, and assisting in resolving and concerns or issues in person or via telephone
- Prepare, check, and correct room rate variances by conducting thorough audits
- Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
- Runs the nightly processing sequence to reset systems for the next days' use
- Prepares and transmits credit card deposits
- Balance the rooms audit
- Keep team informed of all problems, emergencies and unusual matters of significance
- Adheres to all established credit and inventory control procedures
- Present statement of charges to departing guests and receive payment
- Identify and record special billing instructions and notify Accounting
- Minimize loss of revenue by adhering to all established credit and inventory control procedures
- Ensure the security of keys, company, and guest information
- Administrative duties including reports, payroll, scheduling
- Report unsafe work conditions, areas requiring repair or suspicious persons
- Assisting with emergency response as required

* Bellperson
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
This is an excellent opportunity for an energetic, self-motivated, team-oriented leader, with a valid, non-GDL, class 5 driver’s license. Candidate must be able to provide exceptional guest service and have excellent communication (both verbal and written) skills, strong attention to detail, as well as proven leadership and problem-solving abilities. Flexibility in shifts is essential; afternoon/weekends will be required. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

Duties
The successful candidate will contribute to the daily operation of the Front Office team. Responsibilities will include but not limited to: greeting hotel guests, parking and retrieving guest vehicles, storing and retrieving guest luggage, conducting lobby and in-room orientations, assisting with group arrivals and departures, maintaining a tidy lobby, acting in accordance with The Sutton Place Hotel, Edmonton’s Standards of Excellence and other duties as assigned.

* Guest Service Agent
The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
- Experienced in customer service with an emphasis on excellent telephone skills operating a multi-line telephone system
- Must possess strong initiative and the ability to sell/up-sell hotel facilities and services; promote hotel packages, programs and advertisements
- Must be able to multitask and prioritize
- Must be detail-oriented and pay close attention to guest requirements
- Must be able to maintain professionalism at all times in a busy environment
- Excellent command of the English language and excellent communication skills (second language an asset)
- Must be willing to work a variety of shifts including evenings, weekends and holidays
- Must be experienced with computer applications such as Word, Excel, Outlook, etc.

Duties
Our Guest Service Agents are responsible for achieving and maintaining the highest standard of excellence in providing expedient, friendly and knowledgeable telephone service to our guests, team members and public. They also assist in accurately handling and processing inquiries regarding future or existing hotel reservations and other information on our hotel guest rooms and facilities.

* Duty Manager
The successful candidate will work closely with the Front Desk Manager and other Managers on Duty in leading the daily operations of the Front Desk team

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Excellent opportunity for an energetic, self-motivated, team-oriented leader, with minimum 2 years Front Desk supervisory experience in a similar environment. Flexibility in shifts is essential. Candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

Duties
Responsibilities will include: maintenance of service standards & guest satisfaction at the highest level; motivation, training and development of team members; administrative duties such as coordinating reports and leading emergency response procedures.

* Chief Engineer
Responsible for the overall management and operations of the Engineering Department. In addition, is responsible for the overall supervision of staff. Other duties as required.

* Wage: able to discuss during the interview
* Working Place: 845 Burrard Street, Vancouver, BC V6Z2K6

Requirements
Must have extensive knowledge of HVAC, building trades, mechanical-electrical equipment such as: refrigeration, kitchen equipment, laundry, plumbing, carpentry, etc.. Must also have the ability to troubleshoot mechanical and operational problems, counsel, train and direct staff; create preventive maintenance programs; set priorities, meet deadlines, work under pressure and communicate verbally and in writing.

Three (3) to five (5) years institutional property maintenance experience in a management capacity. Background should include HVAC, Building Trades, Preventive Maintenance and Energy Conservation, or a combination of technical education and experience that provides the skills required for this position.

You must be legally entitled to work in Canada to apply as the employer does not have a Labor Market Impact Assessment (LMIA) that would support a foreign worker.

Duties
• Hires, trains, counsels, and performance reviews.
• Plans, coordinates, and implements preventive maintenance programs and energy conservation methods.
• Troubleshoots operational problems of equipment, trades, etc....
• Conducts routine room and property inspections.
• Assigns and supervises Team Members.
• Supervises and approves all contractual work in conjunction with the General Manager.
• Maintains and controls fire alarm systems.
• Performs fire evacuation drills as dictated by the National Fire Code of Canada.
• Prepares schedules, payroll, capital, and operating budget.
• Holds departmental meetings on a regular basis.
• Prepares and submits monthly progress reports.
• Is a member of the Emergency Brigade.
• All reasonable tasks as required.

* Security Officer
- The Sutton Place Hotel offers competitive wages, Extended Health Benefits, Third Party Partnership discounts, Supplemental Benefit, an incredible work environment and career advancement opportunities.
- You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
- Type: Full Time

Requirements
- Previous experience in a Security role required Basic Security Training (BST) certification required Computer literate in Microsoft Window applications required Certification in CPR First Aid required University/College degree in a related discipline an asset Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable

- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

Duties
Report to the Director of Security and work closely with the Front Office team to ensure a smooth operation Ensure the overall safety and security of hotel guests, colleagues and hotel premises Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance Ensure that any violations to law or hotel policy is investigated and reported Respond to all emergency situations and provide First Aid and C.P.R. as required Correct and report any fire hazards or health and safety hazards Report and investigate occurrences of accidents, complaints, criminal activity and crisis situations Conduct regular floor patrols, cash counts and crowd control Maintain key control records Maintain computer records of all actions in a Daily Shift Report Follow all safety policies